At MyLawyar Solutions Pvt Ltd, we are committed to serving our clients with the utmost professionalism and respect. We understand that in rare circumstances, you might not be completely satisfied with our services, which is why we have created this Refund Policy. This policy provides information about when and how we process refund requests. It’s an integral part of our commitment to provide you with a fair and responsive service. Please read the policy carefully before making a purchase.

1. Overview

Welcome to MyLawyar, an online platform connecting you with experienced lawyers across India. We understand the value of your time and money and are committed to ensuring your satisfaction. This refund policy (“Refund Policy”) governs your purchase of legal consultations through MyLawyar Solutions Pvt. Ltd. Please read it carefully as it sets out your rights with respect to your purchases, including important limitations and exclusions.

2. Eligibility for Refund

As a rule, charges paid for legal consultations are non-refundable as they pay for time spent by our lawyers. However, there are certain circumstances under which refunds may be issued:

 

2.1. In the event of non-performance of service, i.e., if a lawyer does not provide the consultation as scheduled.

 

2.2. If a lawyer significantly underperforms in the service rendered, as determined by MyLawyar Solutions Pvt. Ltd, at its sole discretion.

3. Process for Claiming Refund

To request a refund, please email our customer service at support@mylawyar.com within 3 working days from the date of the service. Include your name, details of the service, reasons for the refund request, and any supporting documents. We will review your request and respond within a reasonable timeframe.

4. Refund Timing

If your refund request is approved, the refund shall be processed within 15 working days from the date of approval. The refund will be issued to your original payment method, or if that’s not possible, through a mode of payment agreed upon.

5. Refund Amount

The amount of the refund will be computed after the deduction of taxes, processing charges, and a nominal service fee.

6. Disputes

If there is any dispute about or involving the Refund Policy, you agree that the dispute will be governed by the laws of India without regard to its conflict of law provisions. The courts of West Bengal, India shall have exclusive jurisdiction over any disputes.

7. Changes to Refund Policy

MyLawyar Solutions Pvt Ltd reserves the right to alter this Refund Policy at any time. Any changes will be updated on our website/app, so please review it frequently. Changes are effective when they are posted on this page.

8. Contact Us

If you have any questions about this Refund Policy, the practices of MyLawyar, or your dealings with the services, please contact us at support@mylawyar.com, or send mail to:

MyLawyar Solutions Private Limited

1 No Kolkatia Darjee Lane, Gorabazar, Mahendra Mukherjee Rd, 

Nimtala, Berhampore, West Bengal, Pin Code – 742101, India

Please note that this policy is part of the Terms and Conditions of use of the MyLawyar website/app and is incorporated herein by reference.

 

MyLawyar Solutions Pvt. Ltd. does not bear any responsibility for the advice or consultations provided by any affiliated advocate(s) or lawyer(s). In instances of critical legal matters, we encourage clients to seek additional professional opinion(s) in order to ensure maximum legal certainty.

Last Updated: 30th June 2023

Disclaimer: This Refund Policy is a simplified representation of a legal document and is provided for informational purposes only. It does not constitute legal advice. We recommend you seek professional legal advice for any significant matters. MyLawyar Solutions Pvt Ltd is not responsible for any liability that arises from your use of this policy.